Unfortunately, this can lead to unanswered tickets, underperforming networks, and security vulnerabilities that can potentially halt productivity, hinder progress, and put your business at risk.
The good news is that, as the premier Managed Service Provider (MSP) in Tampa, ConnectOn can solve these problems and ensure that your team never misses a beat — or an opportunity — due to threats or malfunctions, no matter how big or small.
Whether you need us to work as your IT department with our fully Managed IT Services or you are in need of a Co-Managed Solution that augments your existing team, the team at ConnectOn offers:
- 24/7 on-site and remote support
- Network Operations Center / Service Desk (NOC)
- Managed Microsoft 365/Google Workspace Administration
- A full suite of cybersecurity services (including a 24/7 Security Operations Center)
- Remote Proactive Maintenance Services
- Strategic Planning and Technology Consulting
These managed services help elevate your business by taking a proactive approach to IT and Security. As a result:
- Minor problems do not evolve into huge roadblocks with the potential to take your business down
- You enjoy fast response times from trained, certified experts with 40-plus years of experience who can get your systems back up and running quickly
- You get help planning for the future to minimize surprises and threats and make sure that you are always ready for whatever comes your way
Our team understands that your network is critical to the effectiveness and efficiency of your business. As such, we make your network a priority to ensure you receive the uptime you expect and that systems are performing at peak performance.
Through our Network Operations Center (NOC), the ConnectOn team provides 24/7 network monitoring on your core network infrastructure — firewalls, switches, wireless networks, server hosts, virtual and physical servers, and applications — to guarantee that your systems are running optimally and that needs are met as you work toward your business goals.
With full environment transparency and all network assets under our watchful eye, we can quickly identify and respond to issues and threats, ensuring that your network stays strong and that nothing compromises your ability to get the job done.
We provide all clients receiving Managed IT Services in Tampa with a dedicated account executive, which means your business will receive consistent touches and individualized service from a qualified professional whenever needed.
Best of all, you’ll have access to an advanced customer portal to find the information and expert assistance you need.
Whether you need Managed IT Services to handle the fine details or focus on the bigger picture, ConnectOn’s got your back when it comes to maximizing your technology.
Cybersecurity that Protects Your Business from Every Angle
According to IBM, U.S. businesses spend an average of $9.44 million cleaning up data breaches. What’s even harder to swallow is that studies estimate that 83% of businesses are hit with a data breach at some point.
These statistics prove that bad actors never take a day off, which means your IT team can’t either.
That’s why ConnectOn is dedicated to offering around-the-clock monitoring and threat detection as part of our Managed IT Services in Tampa. Our goal is to provide top-tier security measures that adhere to industry best practices to confirm that your network is safe and sound, even when your team doesn’t have the time to watch it.
Next-Gen A/V and Endpoint Detection and Response
There’s been a 60% rise in attempted network intrusions since 2020, partly due to the increase in remote work, the proliferation of connected devices, and the push toward cloud-based services. Protecting your business now requires more advanced cybersecurity tactics and architecture.
Enter next-generation anti-virus (NGAV) and endpoint detection and response (EDR).
NGAV tools act as a first line of defense that stops threats from ever getting into your network. Meanwhile, EDR provides continuous monitoring and analysis of endpoint devices and data.
Together, the two solutions detect suspicious activity, hunt down, investigate, and validate threats, then provide IT teams with the data they need to shut them down before they cause significant damage.
As a Managed Security Service Provider in Tampa, we can help you combine the power of these two solutions to prevent, monitor, investigate, and automate responses to potential threats. In turn, you’ll strengthen your network security and stop malicious actors in their tracks.
SIEM Services and 24/7 Monitoring
Security information and event management (SIEM) monitoring is yet another tool ConnectOn can offer your business as part of our robust suite of Managed Security Services in Tampa.
SIEM monitoring offers two main benefits for your business.
First, it uses the power of artificial intelligence and machine learning to analyze user and entity behavior, recognizing threats in real-time before they can take down your business operations. It then tracks and logs that data, storing it in a central location for security and compliance auditing.
The result is often reduced mean time to detect (MTTD) on even the most advanced threats, easier regulatory compliance reporting, and better overall organizational efficiency.
Advanced Patching Services for Windows, Mac, and Linux
Your IT team is busy during the day helping employees troubleshoot issues or get their devices and applications running smoothly. Unfortunately, this often leaves little time for critical operating system and software updates that can add helpful functionality to your company’s most frequently used applications.
As an enterprise-level Managed Security Service Provider, the ConnectOn team can take on the task of making sure your business and employees benefit from advanced patching.
This includes reviewing, prioritizing, testing, and installing patches to ensure that your business network consistently complies with applicable regulatory requirements and never takes a hit due to preventable vulnerabilities.
Privileged Access Management
Stolen or compromised credentials are the most common cause of business data breaches across the U.S. For this reason, all companies must do what they can to prevent credential theft and keep their networks out of harm’s way.
While over 90% of data breaches are due to human error, you simply can’t out-train every threat your business faces. Good policies and training are only pieces of a larger cybersecurity puzzle. Another essential component is privileged access management (PAM) offered by ConnectOn.
PAM ensures that only necessary parties have access to administrative capabilities beyond those of regular users (such as adding accounts, installing software, or altering operating systems). It also allows for monitoring privileged sessions, analyzing unusual activity, and generating reports for compliance purposes.
The simple premise is that when fewer people have access to privileged resources, it decreases the attack surface and reduces the likelihood of a data breach.
Email Security Services
It’s likely that just about every employee in your business uses email. Unfortunately, email phishing accounts for 16% of all data breaches in enterprises across the U.S.
While employee training is critical, when it comes to recognizing and thwarting potential phishing attacks, why not do everything you can to stop threats before your employees have a chance to fall victim to them?
With that goal in mind, ConnectOn includes email security as part of our Managed Security Services in Tampa.
We use essential tools like spam filters, encryption, anti-virus solutions, DNS filtering, and secure email gateways to screen and filter out potentially harmful email content. We can also help with multi-factor authentication solutions to limit hackers’ access to email accounts and other secure information.
These services are meant to complement your robust employee training programs and provide an added layer of protection to strengthen one of the most vulnerable aspects of your business network.
Compliance and Security Regulations
Regulatory compliance isn’t optional. Businesses in just about every industry have federal data security laws they must follow, including healthcare, education, financial services, and retail. Even federal agencies have rules they must adhere to in order to keep citizens’ data secure.
Businesses can face severe fines and penalties when they do not follow these regulations. In some cases, they may be required to cease operations until they’ve met certain compliance requirements.
When you trust ConnectOn as your go-to provider for IT Managed Security Services in Tampa, we’ll ensure that your data security practices align with all relevant regulations and laws.
We’ll perform a rigorous audit of all your resources, ensuring that no stone is left unturned. We’ll then create a comprehensive plan to shore up your security infrastructure so you remain in good standing with regulatory bodies and all stakeholders in your business.
Managing Incidents: Business Continuity and Disaster Recovery Services
In some cases, you may not be trying to avoid a threat — you might already be dealing with an active issue that’s infiltrated your system and wreaked havoc on your business.
Fortunately, we’ve got a managed service offering for that too. Our Business Continuity and Disaster Recovery Services are among the best in the industry, and our swift action can help your business save money and avoid costly downtime.
Whether the issue you’re experiencing resulted from a natural disaster or human error, we offer much more than just a backup. Our Disaster Recovery and Managed IT Services include:
- In-place and secure cloud recovery and virtualization
- Hot and cold disaster recovery sites
- Disaster recovery testing services
- Flexible restorations
We know that in times of crisis, how and when a managed security service provider responds is crucial to your business.
Lighting-Fast Incident Response
The clock starts ticking the moment a data breach occurs. How fast your Managed Security Service Provider responds dictates how long and costly the cleanup will be. That’s why our team provides on-site or remote emergency access to all our clients.
We actively engage your team, internally and externally, in the planning and coordination of all remediation efforts. With an eye toward project management, we work with an end-to-end approach that allows our team to stay with you through the whole process.
Once we’ve assessed the issue, we’ll provide a comprehensive solution for immediate containment and eradication of the threat. Then, our Network Operations (NOC) and Security Operations (SOC) teams will create a recovery plan to get your business back up and running in full compliance.
Our “data-center-in-a-box” allows us to respond immediately and provide secured uptime and availability for your network and its resources, all while protecting your business on all fronts.
Superior Ransomware Remediation
Ransomware attacks have more than doubled since 2020, with about half of businesses getting hit yearly. With the average cost of recovery over $4.5 million and most attacks taking 49 days or longer to contain, it’s important to call our IT specialists right away if your business is affected.
As a premier Managed Security Service Provider, we have custom applications and scripts that allow us to stop attacks and remediate them faster than industry standards.
We contain the threat and eject bad actors from your system immediately. Our data-center-in-a-box comes to the rescue once again, allowing us to host, back up, recover, and rebuild quickly so your business can get back on its feet.
40-Plus Years of Experience Keeping Businesses Running Smoothly
There’s a reason ConnectOn is considered a top Managed Service Provider in Tampa. We’ve been in this business for over four decades. As such, we’ve seen it all when it comes to business IT.
Our team has worked with organizations across various verticals, with assets ranging from 5 to 50,000 endpoints. This means we have the knowledge and expertise to ensure that businesses follow industry standards and comply with all applicable laws and regulations.
You can trust our team because we treat every business like our own. We have the know-how and experience to provide you with IT Managed Services in Tampa that will keep your business exceeding expectations and help your IT thrive.
Whether we act as your entire IT team or become part of the family, we vow to deliver the same high-quality service to every client.
If you want to prevent network issues and data breaches or are trying to get a handle on an existing problem, contact the ConnectOn team. Our Managed IT and Security Services can bring you peace of mind, keeping you and your business on the path to success.